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  • “Absolutely! At Mannasat, we understand the importance of maintaining your brand identity across all platforms. With our system, you have the opportunity to fully customize the look and feel of the mobile apps and e-commerce platform to reflect your branding.
  • To ensure a seamless branding experience, we request that you provide us with your own branding guidelines and logo. Our team will work closely with you to apply your branding elements, including color schemes, fonts, and logos, throughout the mobile apps and e-commerce platform. By incorporating your unique branding, we create a cohesive and tailored experience for your customers.

“The Mannasat system is designed to streamline the order management and delivery processes, focusing primarily on optimizing the customer experience and ensuring efficient delivery operations. As a result, we don’t provide direct inventory management and stock control features within our system.

Your system from Mannasat offers robust reporting and analytics capabilities. You can access key performance metrics, sales reports, order trends, and customer insights directly from the system’s dashboard. These insights empower you to make data-driven decisions, optimize operations, and drive business growth.

  • “The Mannasat system offers flexibility in managing your delivery services. We provide two options: Option A is our comprehensive driver management solution. For a monthly fee of 4,500 AED, we take care of all the staffing requirements for your drivers, including visas, accommodations, bikes, insurance, health insurance, fuel, and more. This allows you to focus on your core business while we handle your driver-related needs.
  • Option B is a pay-per-order solution. If you have a commitment on a specific number of orders per month, we can offer a customized pricing plan based on the volume of orders you receive. This option provides flexibility and cost-effectiveness based on your specific needs.
  • Alternatively, if you already have a preferred third-party delivery service, you can easily integrate their drivers into your system. By simply requesting your third-party delivery service to download Your driver application and providing them with credentials. This integration enables you to efficiently manage your delivery operations and leverage the capabilities of your preferred third-party service.

Yes, you can efficiently manage and assign delivery zones to your drivers or delivery personnel using the Mannasat system. Our intuitive interface allows you to define and customize delivery zones, ensuring efficient routing and optimized delivery operations. This helps streamline your delivery processes and enhances customer satisfaction.

The Mannasat system offers comprehensive menu customization capabilities. You can easily set up add-ons, modifiers, and customizations for your menu items. This allows customers to personalize their orders, giving them a delightful and tailored dining experience. The system ensures accurate order preparation based on the selected customizations.

Absolutely! We provide options to import your existing menu items and data into the Mannasat system. Our support team will guide you through the process and assist in mapping your data to ensure a seamless transition. This saves time and effort in manually entering all your menu items and information.

The time required to set up the system varies depending on the complexity of your menu and business requirements. However, with our user-friendly setup wizard and intuitive interface, most businesses can get up and running within a few hours. Our support team is available to guide you through the process and ensure a seamless setup experience.

Yes, we provide comprehensive documentation and guide resources to ensure a smooth transition by visiting help.mannasat.net . You will have access to tutorials, user guides, and a dedicated support team ready to assist you. Our resources are designed to empower you with the knowledge and skills to effectively utilize the Mannasat system.

Setting up the your delivery system is a straightforward process. After signing up, you will be guided through a step-by-step setup wizard that will help you configure your business settings, add menu items, and customize your branding. Our intuitive interface and user-friendly design make the setup process quick and hassle-free.

  • “The Mannasat system is built using state-of-the-art technologies, ensuring optimal speed and performance. Our team has developed the system with a focus on delivering a seamless user experience and leveraging cutting-edge technology.
  • When it comes to payment gateway integration, we have partnered with MyFatoorah, a trusted and reputable payment gateway provider in the GCC market. Through this partnership, we offer a wide range of payment options to cater to your customers’ preferences. Supported payment methods include Apple Pay, Visa, Mastercard, American Express, KNET, Benefit, Naps, and Cash on Delivery. This integration allows for convenient and secure transactions, providing a seamless payment experience for your customers

The Mannasat Delivery system simplifies menu updates and changes to ensure flexibility and ease of use. Through your system’s intuitive interface, you can easily add, modify, or remove menu items, update prices, and adjust descriptions. Changes made in the system are immediately reflected across all platforms, including mobile apps and e-commerce channels. This real-time synchronization ensures that customers always see the latest menu offerings and pricing information. The system also provides reporting and analytics on menu performance, enabling you to make data-driven decisions regarding menu optimization and customer preferences.

  • “The Mannasat system is designed to be user-friendly and accessible, with minimal technical requirements. To run the Mannasat system, you do not need a high-speed internet connection. A standard internet connection, such as 4G, is sufficient to ensure smooth system operation. This allows you to manage your restaurant or coffee shop operations efficiently, receive and process orders, and provide timely delivery services.
  • In terms of hardware, the requirements are straightforward. Inside your branch, you will need a tablet or a similar device with an internet connection to actively receive and manage orders through the Mannasat system. The tablet serves as an interface to access the branch application and monitor incoming orders. This setup enables you to efficiently handle order processing and ensure a seamless delivery experience for your customers.
  • For your delivery personnel, they will only need smartphones to download and use your delivery app. The app allows them to manage orders, track deliveries, and provide real-time updates on the delivery status. By utilizing their smartphones, your drivers can seamlessly integrate with the your system and efficiently carry out their delivery tasks.

  • At Mannasat, we believe in giving you the opportunity to experience the power and capabilities of our system before making a decision. That’s why we automatically offer a free trial period of 10 days to test the Mannasat Delivery Management system.
  • During the trial, you will have access to various components of our system, allowing you to explore its features and functionalities. You will be granted access to the admin CMS dashboard, which enables you to set up and configure your business settings according to your specific requirements. Additionally, you will have access to the e-commerce website address, where you can experience the branding and place test orders to understand the customer journey. Furthermore, you will be provided with the branch CMS dashboard, which allows you to receive and manage orders from the e-commerce platform, including the option for cash on delivery (COD).
  • Once the trial period concludes and you decide to proceed with the Mannasat system, you can select the package that best fits your needs. Upon payment, our team will begin building your three mobile apps: the customer app, branch app, and driver app. These apps will further enhance your delivery management capabilities and ensure a seamless experience for your customers, branches, and delivery personnel.

  • “At Mannasat, we understand that setting up a new system for your restaurant or coffee shop can sometimes be challenging, especially if you don’t have a qualified IT and marketing team readily available. That’s why we offer flexible options to cater to your specific needs.
  • Typically, we do not require any setup or implementation fees for the Mannasat Delivery Management system. If you have a qualified IT and marketing team, you can easily set up your restaurant or coffee shop using our user-friendly platform. We have developed a step-by-step process consisting of nine tailored steps to guide you through the complete setup.
  • However, we also recognize that some businesses may prefer to have additional support and assistance during the onboarding process. For those who require a more hands-on approach, we have a valuable service available. Our dedicated team can handle your onboarding from A to Z, taking care of tasks such as creative work, adding products, upselling, and cross-selling. We currently offer this comprehensive onboarding service at a discounted rate of 400 AED instead of the regular price of 1,500 AED.

  • “At Mannasat, we offer flexible pricing plans to suit the needs of different businesses. Our pricing structure is designed to provide you with the same comprehensive features and benefits across all packages, allowing you to choose a plan that best aligns with your requirements. The pricing is based on the duration of the subscription, providing you with the option to select a plan that fits your budget and operational needs.
  • Our pricing plans start at 499 AED for a one-month subscription, 433 AED per month for a three-month subscription (totaling 1,299 AED), and 415 AED per month for a six-month subscription (totaling 2,490 AED). These prices reflect the value and extensive capabilities of the Mannasat system in empowering your restaurant or coffee shop operations.
  • To ensure that you have ample time to evaluate the system and experience its benefits, we offer a complimentary 10-day free trial before you start paying. This trial period allows you to explore the system’s features and functionalities in your own business environment, giving you the opportunity to assess its suitability and effectiveness.

Absolutely! The Mannasat system is highly customizable to fit the specific needs and branding of your business. We understand that every restaurant or coffee shop is unique, and we offer flexible customization options. You can tailor the system to align with your brand identity, including logo placement, color schemes, and customized themes. Additionally, the system can be adapted to accommodate specific workflows, menu configurations, pricing structures, and even integration with your existing loyalty programs. Our goal is to provide you with a solution that seamlessly integrates into your business and reflects your brand identity.

Yes, the Mannasat system is designed to handle multi-branch management and consolidate data across multiple locations. It offers a unified dashboard that provides a centralized view of your entire operation, allowing you to efficiently manage and monitor multiple branches from a single interface. You can easily access and analyze data such as sales, order volumes, customer feedback, and delivery performance across all locations. This comprehensive visibility empowers you to make informed decisions, standardize processes, and maintain consistency across your restaurant or coffee shop chain.

The Mannasat system is specifically designed to streamline your restaurant or coffee shop operations in several ways. It automates and centralizes order management, enabling you to easily receive, process, and assign orders to your staff or delivery personnel. With real-time delivery tracking, you can efficiently monitor and optimize requests, ensuring timely and accurate deliveries. Menu updates and changes can be seamlessly managed through the system, enabling you to quickly adapt to evolving customer preferences. The system’s analytics provide valuable insights into sales trends, customer behavior, and performance metrics, allowing you to make data-driven decisions for operational efficiency and improved profitability.

The Mannasat SaaS delivery management system offers a robust set of features designed to streamline your restaurant or coffee shop operations. Key features include order management, delivery tracking, menu customization, multi-branch management, real-time analytics, customer management, and more. By leveraging these features, you can enhance operational efficiency, improve order accuracy, optimize delivery routes, and ultimately provide an exceptional customer experience. Mannasat empowers you to efficiently manage every aspect of your delivery operations, leading to increased productivity and business growth.

Software updates and new versions are communicated to customers through various channels, such as email notifications, system announcements, or within the system’s dashboard. We strive to keep you informed about updates and deliver them seamlessly to enhance your experience.

We have robust backup and data recovery measures in place to safeguard your business data. Regular backups are performed to ensure data integrity, and in the event of any unforeseen circumstances, we have procedures to recover and restore your data.

Yes, our system maintains a comprehensive history of orders and customer interactions. You can access this information through the system’s reporting and analytics features, providing valuable insights into your business operations.

  • If you experience performance issues or system slowdowns, please reach out to our support team at your dashboard by opening direct support ticket.
  • They will promptly investigate the issue and work towards resolving it to ensure optimal system performance for your business.

  • We regularly release system updates and bug fixes to enhance the performance and functionality of the Mannasat system.
  • These updates are seamlessly delivered to your system, ensuring you have access to the latest features and improvements.

  • You can reach out to our technical support team through various channels, including email, phone, or a dedicated support portal at your dashboard.
  • We are committed to addressing your concerns promptly and providing timely assistance.

  • We provide comprehensive customer support for the Mannasat system.
  • Our dedicated support team is available to assist you with any queries, technical issues, or system-related concerns you may have.

Our upcoming loyalty program will enable you to reward your valued customers for their continued support and engagement. Customers will be able to accumulate loyalty points or receive special discounts and offers as they make repeated purchases through the Mannasat system.

Absolutely! The Mannasat system offers real-time tracking and monitoring of deliveries through the unified dashboard. You can view the status and location of active deliveries, track driver movements, and monitor delivery progress in real time. This helps you stay informed and provide accurate updates to your staff and customers.

Yes, the Mannasat system is compatible with various operating systems, including Windows, macOS, iOS, and Android. It can be accessed through web browsers on desktops, laptops, tablets, and smartphones, providing flexibility and convenience for users across different devices and platforms.

  • Our system does not utilize email and SMS notifications for order updates, we offer alternative notification channels within the system. Customers can receive real-time updates on their orders through the Mannasat mobile apps, customer dashboard, or push notifications. These channels ensure timely and accurate communication regarding order status, preparation, dispatch, and delivery.
  • SMS & Email verification are used for verification your customers data.

“While the Mannasat system offers seamless integration with various platforms, including popular e-commerce websites and mobile apps, it is important to note that it cannot be directly integrated with existing websites or mobile apps that were developed prior to implementing the Mannasat system.

  • “The Mannasat system is designed to support integration with popular POS systems, including our own POS solution that will be available in the future. While the integration with our own POS is in development and will be launched soon, we understand the importance of compatibility with existing POS systems. We are actively working towards integrating with renowned POS systems to provide a seamless flow of sales, orders, and inventory between the Mannasat system and your preferred POS solution.
  • Our commitment to integration means that in the near future, you will have the flexibility to choose between our own POS solution or seamlessly integrate with other popular POS systems. This integration will streamline your operations, ensuring accurate data synchronization and efficient management of sales and orders

Customer data within the Mannasat system is highly protected. We employ industry-standard security measures, such as data encryption and access controls, to safeguard customer information. Only authorized personnel with designated access rights can view and handle customer data, ensuring the privacy and confidentiality of your customers’ information.

The Mannasat system prioritizes data security and privacy. We implement robust security measures to protect your data, including encrypted communication protocols, secure server infrastructure, and regular data backups. Additionally, we adhere to industry best practices and comply with relevant data protection regulations to ensure the confidentiality and integrity of your data.